Cancellation Policy

If for any reason you cannot make it to your reserved time slot, please advise us by phone 1.613.695.1661 or email, at least 48 hours or more in advance, so that we can move your reservation to a new time slot.

  • Unfortunately, it you don’t show up or give less than 48 hours notice: no refund
  • Over 48 hours notice: 100% of purchase price refunded within 5 business days.
  • If ever you are missing a player, the price of the game might change since it is determined by how many players are in the room.

Late Arrival

Please arrive at least 10-15 minutes before your game. If you arrive after the scheduled start of your room reservation, be aware that your game time will be reduced by the time you are late. If another team wants your spot and you have not arrived on time, you lose all rights to your reservation and the game will go to them.

Room Capacity

Each room has the minimum and maximum number of participants. No matter how many players you are, you are the only ones in the room.

Personal Belongings

Amaze Escape Game Inc. and its employees are not responsible for the loss or damage of any personal belongings.


Access to the games at Amaze Escape Game Inc. is prohibited to  individuals who are under the influence of alcohol, drugs or other intoxicating substances. We also do not sell or distribute alcohol. Alcohol is prohibited inside the rooms.

Access to Rooms

Amaze Escape Game Inc. staff reserves the right to refuse access to individuals without giving any explanations. You agree to return all the equipment after the game. Amaze Escape Game Inc. reserves all rights to seek indemnification should there be any deliberate attempt to cause damage to the tools, equipment or facilities. We may also terminate the game at any time if participants refuse to comply with staff instructions or to abide by the rules set forth. There will be no refund of fees, full or partial, allowed.

Participants agree to be photographed after the game, Amaze Escape Game Inc. reserves the right to use these photos for promotional use.

Any sort of sexual act is strictly prohibited at Amaze Escape Game Inc. ; sorry. ☺

For the safety of all the participants, children under 13 years of age must be accompanied by paying adult(s). The adult accompanying the minor accept this agreement on behalf of the minor and accepts responsibility for any use of our facilities, including the conditions listed in this agreement.

Personal Information

Amaze Escape Game does not collect and sell personal information to third parties.


Amaze Escape Game is owned and managed by:
Amaze Escape Game Inc.
89 Murray street,
Ottawa, ON

Last updated 18 October 2019